Shipping Policy
Please select an order date that allows sufficient time before your event.
We offer express shipping Australia-wide (Mon–Fri). A tracking number will be provided once your order has been dispatched. Monogram Cookies takes no responsibility for parcels delayed, lost, stolen, or damaged in transit. Please contact us if an issue occurs and we will assist where possible.Customers are responsible for providing correct delivery details. Parcels returned to Monogram Cookies due to an incorrect address will incur a re-delivery fee.
Returns Policy
As we are a custom food product we do not accept returns. If you are not entirely satisfied with your order, please email us at hello@monogramcookies.com.au.
Terms of Service
Monogram Cookies reserves the right to not accept an order if we are unable to satisfy customer needs. Being a handmade product there may be a slight imperfection during the stamping process. Colours and designs will be matched as close as possible from our ‘Design your own’ and ‘Designed for you’ range. Edible image cookies may differ in colour as they are printed onto edible icing sheets. Our marble fondant is also hand kneaded and every cookie will display a different marbled effect. If you are not entirely satisfied with your order, please email us at hello@monogramcookies.com.au. Monogram Cookies is a registered food business within The City of Canada Bay council and has all the required certificates and insurances.
In-store collection